Quality is first of all an improvement process. Our quality system is a major asset for the satisfaction of our clients at all levels. Therefore, we are fully committed to perpetuate this system, to continuously improve it and to secure its success through any necessary adjustment.

This commitment is strengthened by the setting up of a quality policy adapted to our environment and designed in such a way as to reach our objectives.

It was possible for us to successfully get through important stages such as:

The merging of the quality systems of JET A1 and lubricants distribution which was a decisive step in the system's life.
the setting up of a new organization focusing on the satisfaction of our clients.
Other actions are under way, such as:
Preparing and planning the extension of the quality system to the distribution of liquid fuel and LPG in bulk
Preparing and planning the migration from the ISO 9000- 1994 to the 2000 version.

Our objectives are meant to give concrete expression to our systematic will to go forward and to continuously look for the improvement of our services by carefully listening to our clients and analysing any possible malfunctioning in order to correct it.

1. RReorganizing our quality documentary system while taking into consideration the unification of quality systems for all four distribution activities ( JET A1, lubricants, fuels and LPG) and integrating the requirements of the ISO 9000 - 2000 version.

2. Improving the company's reaction capacity when it comes to the processing of claims using the computer assisted management system.

3. Stimulating innovation through the setting up of a Technology Watch Department which is entrusted with the continuous watch over technological developments throughout the world ,on the national market and mainly at the level of competition in the field of technology, science, management, organization, human resources and any related activity.

4. Carrying out the training, improvement and retraining programs and bringing quality management concepts into general use among the whole personnel.

5. Organizing the company's processes in such a way that the client-oriented approach is strengthened

6. Carrying out partnership programs with major operators in our field of activity while encouraging them to improve their processes, which improvement is necessary to the development and survival of our own quality system.

These objectives which achievement is the priority of SNDP management shall also be those of the whole leadership and the whole staff : the satisfaction of our clients will be achieved thanks to our immutable will to do always an forever better.